Refund, Cancellation & Renewal Policy

1. PURPOSE

This Refund, Cancellation & Renewal Policy explains the rules applicable to payments, refunds, cancellations, service discontinuation, contract renewal and termination for services provided by Adsyntra AI.

This Policy should be read together with:

• Adsyntra AI Terms & Conditions;
• applicable Service Agreement;
• Statement of Work (“SOW”);
• Proposal or Quotation;
• Privacy Policy; and
• any other written agreement applicable to the client.

Where a signed client agreement contains specific commercial terms that differ from this Policy, the signed client agreement will generally control for that engagement.

2. SERVICE CONTRACT PERIODS

Depending on the client's requirements, services may be provided under:

• 3-month contracts;
• 6-month contracts;
• 12-month contracts; or
• another period expressly agreed in writing.

The applicable contract duration will be stated in the client's Service Agreement, proposal, quotation or SOW.

A client should not assume that a month-to-month arrangement exists unless it has been expressly agreed.

3. ADVANCE PAYMENT

Unless otherwise agreed in writing, Adsyntra AI requires applicable service fees to be paid in advance before the relevant service period begins.

Advance payment may be required for:

• onboarding;
• strategy;
• campaign setup;
• account configuration;
• creative production;
• automation;
• CRM implementation;
• AI implementation;
• ongoing campaign management;
• technology services; or
• other agreed services.

Payment confirms the client's commitment to the applicable service period and enables Adsyntra AI to allocate resources and begin or continue work.

4. WHEN SERVICES ARE CONSIDERED COMMENCED

Services may be considered commenced when Adsyntra AI begins any material work relating to the engagement, including:

• onboarding;
• strategy;
• research;
• account setup;
• campaign setup;
• creative work;
• landing-page work;
• CRM setup;
• automation setup;
• AI configuration;
• project management;
• technical implementation; or
• other agreed service activities.

Once a service period has commenced, the applicable fee will generally be non-refundable, subject to applicable law and the terms of the relevant agreement.

5. GENERAL REFUND POLICY

Because Adsyntra AI may allocate personnel, technology, resources, third-party tools and project capacity after receiving payment, payments for services that have commenced are generally non-refundable.

This applies whether or not the client has fully utilised all available services during the paid period.

Examples of circumstances that generally do not create a refund entitlement include:

• the client changes its mind;
• the client decides not to continue the business;
• the client does not use all available services;
• the client does not provide required information;
• the client delays approvals;
• the client delays providing account access;
• the client's internal sales team does not follow up leads;
• the client's products/services do not convert;
• advertising performance is lower than expected;
• the client receives fewer leads than expected;
• the client receives no sales;
• the client changes its marketing strategy; or
• the client stops operating.

This does not remove any refund, cancellation or consumer protection right that cannot legally be excluded.

6. NO REFUND FOR BUSINESS RESULTS

Payment for Adsyntra AI services is payment for the agreed services, work, technology, expertise and resources—not a purchase of guaranteed business results.

Therefore, refunds will not ordinarily be provided merely because a client does not achieve:

• a particular number of leads;
• a particular number of sales;
• a particular revenue amount;
• a particular ROAS;
• a particular conversion rate;
• a particular cost per lead;
• a particular return on investment; or
• another commercial target, unless the applicable written agreement expressly provides otherwise.

7. ADVERTISING SPEND IS SEPARATE

Advertising expenditure paid to platforms such as Meta, Google or other third-party advertising networks is generally separate from Adsyntra AI's service fees.

Where the client pays the advertising platform directly, any refund or credit relating to that advertising spend will be governed by the relevant platform's policies.

Adsyntra AI does not guarantee that advertising platforms will refund unused advertising balances.

Where Adsyntra AI has been expressly authorised to pay third-party costs on behalf of a client, those costs may be separately invoiced and may be non-refundable once incurred.

8. CLIENT CANCELLATION

Unless otherwise stated in the applicable Service Agreement, a client may request cancellation by providing at least:

15 days' written notice.

Cancellation requests should be sent to:

official@wolfsmedia.in

The notice period does not automatically create a right to a refund for amounts already paid.

9. CANCELLATION DURING A PAID SERVICE PERIOD

If a client requests cancellation after the relevant service period has commenced:

1. the cancellation will be processed according to the applicable agreement;
2. services may continue through the applicable notice/contract period;
3. fees already paid for the applicable service period will generally not be refunded;
4. outstanding contractual amounts may remain payable; and
5. access to applicable services may end on the effective termination date.

For fixed-term engagements, the client remains subject to the commitments expressly agreed in the signed Service Agreement.

10. FIXED-TERM CONTRACTS

Where the client has entered into a 3-month, 6-month or 12-month fixed-term agreement, the client should review the termination provisions of that agreement before requesting cancellation.

A 15-day notice requirement does not automatically mean that a fixed-term contract can be terminated at any time without the financial consequences specified in the agreement.

The applicable Service Agreement will determine:

• minimum commitment;
• early termination rights;
• notice requirements;
• outstanding fees;
• renewal terms; and
• other applicable commercial obligations.

11. AUTOMATIC RENEWAL

Where automatic renewal is expressly included in the applicable Service Agreement, the service may renew for the stated renewal period unless the client provides valid cancellation/non-renewal notice.

The applicable agreement should specify the renewal period and applicable fees.

The client is responsible for providing cancellation notice within the applicable notice period.

12. RENEWAL PAYMENT

For an automatically renewing engagement, the applicable renewal fee may become payable at the beginning of the renewal period.

Where payment is not successfully received, Adsyntra AI may provide the agreed payment grace period and may subsequently suspend services.

13. THREE-DAY PAYMENT GRACE PERIOD

Where a payment becomes overdue, Adsyntra AI may provide a three (3) calendar-day grace period, unless a different period is stated in the applicable agreement.

During this period, the client remains responsible for the outstanding amount.

After the grace period, Adsyntra AI may suspend services without being responsible for resulting campaign, marketing or business delays caused by the suspension.

14. LATE PAYMENT AND SERVICE SUSPENSION

If payment remains outstanding after the applicable grace period, Adsyntra AI may:

• pause campaigns;
• stop ongoing work;
• suspend automation;
• suspend reporting;
• suspend technical support;
• restrict agency-managed system access;
• delay deliverables; or
• terminate the engagement where permitted by the agreement.

Suspension does not automatically cancel outstanding payment obligations.

15. CLIENT DELAYS

A refund will generally not be provided solely because the client:

• fails to provide required information;
• fails to provide account access;
• delays approvals;
• changes requirements;
• fails to respond;
• delays creative approvals;
• fails to provide products/services needed for campaign execution; or
• otherwise prevents or materially delays performance.

Where practical, Adsyntra AI may adjust timelines to reflect client-caused delays.

16. SERVICE CREDITS

Unless expressly agreed in writing, Adsyntra AI does not automatically provide:

• unused-day credits;
• unused-service credits;
• rollover credits;
• campaign downtime credits; or
• prorated refunds.

Any credit granted by Adsyntra AI will be discretionary unless the applicable agreement expressly provides otherwise.

17. CANCELLATION BY ADSYNTRA AI

Adsyntra AI may suspend or terminate services where:

• payments remain unpaid;
• the client materially breaches the agreement;
• the client requests unlawful activities;
• the client provides misleading or fraudulent information;
• the client violates applicable advertising-platform policies;
• the client's conduct creates a significant legal, regulatory or security risk;
• the client engages in abusive, threatening or harassing conduct;
• continuing the engagement would create unreasonable operational or legal risk; or
• another termination right exists under the applicable agreement or law.

Where appropriate and reasonably practicable, Adsyntra AI may provide an opportunity to remedy the issue before termination.

18. REFUND IF ADSYNTRA AI TERMINATES

If Adsyntra AI terminates an engagement for a reason unrelated to the client's breach, Adsyntra AI may, where commercially appropriate and subject to the applicable agreement, consider a refund or credit for prepaid services that have not yet been provided.

No refund will generally be owed for:

• services already performed;
• third-party costs already incurred;
• advertising expenditure already spent;
• non-refundable platform charges; or
• amounts otherwise contractually due.

Any refund will remain subject to applicable law and the specific agreement.

19. THIRD-PARTY SERVICE FAILURE

Adsyntra AI does not guarantee refunds solely because a third-party platform experiences:

• downtime;
• account suspension;
• policy changes;
• algorithm changes;
• API changes;
• technical failures;
• service discontinuation;
• pricing changes; or
• other platform-related issues,

unless Adsyntra AI has independently breached an applicable contractual obligation.

20. PAYMENT REVERSALS AND CHARGEBACKS

Clients should contact Adsyntra AI first regarding payment disputes.

Unauthorised or unjustified payment reversals, chargebacks or payment disputes may result in:

• service suspension;
• additional investigation;
• provision of relevant contractual/payment records to the payment provider;
• recovery of legitimately outstanding amounts; and
• termination where permitted.

Nothing in this section prevents a client from exercising a legally valid payment or consumer right.

21. INTERNATIONAL CLIENTS

International clients remain subject to the payment and cancellation terms contained in their applicable agreement.

However, nothing in this Policy is intended to exclude or waive mandatory consumer, payment, tax, privacy or other legal rights that apply to an international client and cannot legally be excluded.

Currency conversion, international banking fees, payment-provider charges and applicable taxes may affect the amount received or payable.

22. TAXES

Applicable taxes, duties, withholding requirements, GST, VAT or other government charges may apply depending on:

• client location;
• service location;
• transaction structure;
• applicable tax law; and
• the applicable agreement.

Where legally required, taxes may be charged separately or deducted according to applicable law.

23. NO REFUND FOR THIRD-PARTY PURCHASES

Where Adsyntra AI purchases third-party services, software, subscriptions, licences, domains, hosting, plugins or other products at the client's request or for the client's project, such amounts may be non-refundable once the third-party provider has charged them.

The third party's own refund policy may apply.

24. PROJECT-SPECIFIC TERMS

Certain projects may have special payment or refund conditions.

For example, a website-development, software-development, AI-agent, CRM implementation or other project may have milestone-based payments.

Where the applicable proposal, SOW or Service Agreement establishes specific payment/refund rules, those terms will govern that project.

25. NO AUTOMATIC REFUND FOR EARLY DISCONTINUATION

If a client voluntarily stops using the services before the end of a paid service period, this does not automatically entitle the client to a refund.

Similarly, failure to use a service does not by itself cancel the client's payment obligation under a fixed-term agreement.

26. REQUESTING A REFUND

Where a client believes it is entitled to a refund under the applicable agreement or law, the request should be submitted in writing to:

official@wolfsmedia.in

The request should include:

• client name;
• company name, where applicable;
• invoice/payment reference;
• date of payment;
• reason for the request; and
• supporting information where relevant.

Adsyntra AI may request additional information reasonably necessary to evaluate the request.

27. REFUND PROCESSING

Where a refund is approved, it will generally be returned through the original payment method where reasonably possible.

Processing time may depend on:

• payment provider;
• bank;
• international transfer system;
• currency conversion;
• verification requirements; and
• other third-party processing times.

Third-party transaction fees or unavoidable charges may be treated according to the applicable agreement and law.

28. DATA AND ACCESS AFTER CANCELLATION

After termination or cancellation, access to Adsyntra AI-managed systems may be withdrawn in accordance with the applicable agreement.

Client-owned deliverables that have been fully paid for will be handled according to the applicable Service Agreement.

Client data will be handled according to:

• the Privacy Policy;
• applicable data-protection law;
• the applicable Service Agreement; and
• any applicable Data Processing Agreement.

29. CANCELLATION DOES NOT CANCEL EXISTING OBLIGATIONS

Cancellation or termination does not automatically extinguish obligations that arose before the effective termination date.

This may include:

• unpaid fees;
• approved third-party costs;
• confidentiality obligations;
• intellectual-property provisions;
• indemnification obligations;
• dispute-resolution provisions;
• data-protection obligations; and
• other provisions intended to survive termination.

30. CHANGES TO THIS POLICY

Adsyntra AI may update this Policy from time to time.

The latest version will be published on AdsyntraAI.in with an updated “Last Updated” date.

For existing clients, the signed Service Agreement will govern where it contains specific contractual terms inconsistent with a later website-policy update, unless the agreement permits such modification.

31. APPLICABLE LAW

This Policy operates alongside applicable Indian laws and, where applicable, laws governing international clients.

Nothing in this Policy is intended to exclude or restrict any mandatory right, remedy or protection that cannot legally be excluded.

32. CONTACT

For cancellation, refund or renewal requests:

Adsyntra AI Operated by Mohit Lakhera Jabalpur, Madhya Pradesh, India

Email: official@wolfsmedia.in

DOCUMENT CONTROL

Document: Refund, Cancellation & Renewal Policy

Brand: Adsyntra AI

Version: 1.0

Effective Date: 20/09/2026

Last Updated: 20/09/2026

End of Refund, Cancellation & Renewal Policy